At Alex Lexington, we are dedicated to providing secure and reliable shipping for all orders. Please review our shipping policy below for details on processing times, shipping methods, and other important information.

1. Processing Times:

• Orders are typically processed within 1-3 business days after payment confirmation.
• Custom and special-order items may require additional processing time, which will be communicated at the time of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

• We offer shipping through insured carriers such as FedEx, UPS, and USPS to ensure safe and secure delivery.
• Signature confirmation is required for all shipments to protect against loss or theft.
• Expedited shipping options are available at checkout for an additional fee.

3. Shipping Rates:

• Standard shipping rates are calculated based on order value, shipping method, and destination.
• Free shipping may be offered on certain orders or promotions at Alex Lexington’s discretion.

4. Tracking Information:

• Once your order is shipped, you will receive a tracking number via email.
• You can track your shipment through the carrier’s website to monitor the delivery status.

5. Delivery Times:

• Delivery times vary based on location and shipping method selected.
• Standard shipping typically takes 3-7 business days within the United States.
• International shipping times vary depending on customs and local postal services.

6. International Shipping:

• We ship to select international destinations.
• Customers are responsible for any duties, taxes, or import fees required by their country.
• Alex Lexington is not responsible for delays caused by customs processing.

7. Lost or Stolen Packages:

• If your package is lost or stolen, please contact us immediately at [email protected] or call 404.815.8895.
• We will work with the shipping carrier to initiate an investigation.
• Alex Lexington is not responsible for lost or stolen packages if the carrier confirms delivery.

8. Address Accuracy:

• Please ensure that your shipping address is correct at checkout.
• Alex Lexington is not responsible for orders shipped to incorrect addresses provided by the customer.
• If an address correction is required after shipment, additional fees may apply.

9. Restricted Locations:

• We do not ship to P.O. boxes for orders containing precious metals.
• Some locations may have shipping restrictions based on legal or carrier limitations.

10. Contact Us:

For any questions regarding shipping, please reach out to our Customer Service team:

• Email: [email protected]
• Phone: 404.815.8895
• Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

We appreciate your trust in Alex Lexington and are committed to ensuring the safe and timely delivery of your order.